FAQ

FABRICS

Payments & Safety

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

You can choose to pay using the Paysera payment method, with Credit card by Stripe, or Apple Pay

More information about these options can be found below.

If you are located in Baltic region, you can pay via Paysera.

What is Paysera?

Paysera is one of Baltic’s largest payment system, providing payment solutions such as direct payments from your credit/debit card via your Paysera account. 

Payment will be taken as soon as order has been dispatched. For further information about Paysera or to create an account please visit Paysera.

Credit Card 

We will take payment from your credit/debit card via Stripe. Payment will be taken as soon as your order has been placed.

Apple Pay

In case you are iOS user, you can pay by any credit card which is attached to your Apple Pay account.

We kindly advise you to be mindful of your purchases and have a good shopping!

Shipping & Delivery

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the Europe.

Please note that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 weeks of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

We accept returns in 14 days from the date of delivery.
It means that you should request return and fill the return form on our website within 14 days since you received your parcel.
Customer is not responsible for the time of return, which depends on carrier. 
After receiving the return, payment will be refunded to the bank account in 7-10 days. 

Return shipping cost costs are handled by the seller.

Cost of the return shipping is handled by the customer.

EU shipping

Ship anywhere, rates available at checkout.

24/7 support

Contact us anytime by info@momonly.com.