Politique de remboursement
We accept returns in 14 days from the date of delivery.
It means that you should request return and fill the return form on our website within 14 days since you received your parcel. Customer is not responsible for the time of return, which depends on carrier.
The item should be new, unworn, with no spots or damages, with all the labels attached.
In case if the item is not defective, and the client received the right item, customer pays for return shipment.
The seller is not responsible for the cost of import VAT, customs duties or excise duty on goods, all such expenses are carried by the customer.
In Baltic region we accept returns sent by Omniva terminal.
For European countries we accept returns shipped by DPD service.
Here you can find the return form. After filling that form you should pack the item in the same or similar package, insert printed invoice, and:
- Send it to us by Omniva OMNIVA Vilniaus LPSK Basanavičiaus 29A paštomatas, Mom only +37067634368, if you are located in Baltic region
- If you are located in European region, we will contact you via email for further details.
Payment will be refunded to the bank account in 7-10 days.
If you still have any questions, please contact us firstname.lastname@example.org and we will process your request within 48 hours.